Electronics support for former Nordelettronica and Toptron products
Support, repairs and spare parts for existing electronics products
In the Electronics Support from AL-KO VT you will find assistance for products of the former brands Nordelettronica and Toptron. This includes contacts for technical queries and repairs, as well as information on spare parts, warranty and technical documentation.
Select the appropriate support area for your product.
Overview of electronics support
- Support for products of the former Nordelettronica brand
- Support and repair options for products of the former Toptron brand
- Contacts for dealers and end customers
- Information regarding warranty and repairs
- Spare parts for selected former Toptron products
- Technical documentation and downloads
- FAQs for former Toptron products
Support for former Nordelettronica products
Do you require support for an existing Nordelettronica product? Different support channels are available for dealers and end customers.
Nordelettronica support for dealers
A direct technical support channel is available to dealers.
E-mail: service@nordelettronica.it
This contact option is exclusively for dealers.
Nordelettronica support for end customers
If a Nordelettronica product develops a fault, please first check the operating manual. It may be possible to resolve the issue by correct use or settings.
If the problem persists, please contact your local dealer. This is the first point of contact for end customers seeking technical support.
Also check whether your product is still within the warranty period and if the specific fault is covered by the warranty.
Which details are required for a service request?
To enable your request to be processed quickly and efficiently, please have the following information ready:
- Description of the fault
- Product code of the device
- Batch number of the device
- Telephone number for any follow-up questions
Warranty enquiries for Nordelettronica products
A specific form is available for warranty enquiries. This warranty form is intended for dealers only.
The completed form must be submitted by e-mail. Other submission methods may delay the processing of your warranty enquiry.
Important note regarding warranty: Tampering with the device or repairs carried out by unauthorised personnel may void the warranty.
Repairs outside the warranty period
For devices submitted for repair that are not covered by warranty, a separate repair form is available.
The form must be completed in full and included with the product to be repaired.
Support for former Toptron products
You can still find information regarding support, repairs, spare parts and technical documentation for products of the former Toptron brand. The correct support route depends in particular on whether your product is still within the warranty period.
Repairs within the warranty period
Repairs within the warranty period are only carried out via the manufacturer of the recreational vehicle and their customer service.
If your Toptron product is still within the warranty period, please contact the manufacturer of your recreational vehicle directly.
Repairs outside the warranty period
For older product generations no longer under warranty, professional repairs are still available. Repairs are carried out by an authorised external service partner.
Authorised service partner for repairs outside the warranty period
Brokatec
Contact person: Heinz-Peter Kamp
Expert for motorhome electronics
Phone: +49 (0) 2304 50858
E-mail: info@brokatec.de
Please direct enquiries regarding products outside the warranty period to Brokatec.
Repairs and billing are handled directly between the customer and the service partner. The service partner acts independently and not on behalf of the manufacturer.
Spare parts for former Toptron products
For selected products of the former Toptron brand, spare parts and replacement components remain available.
In the spare parts area you will find information regarding available components and assignment to existing products.
Equipment and distributions for former Toptron products
For existing Toptron systems, information about equipment and distributions is also available. This helps with the identification of installed components and systems:
Switch-mode power supply module for EL204
- Electronics in an aluminium bracket
Light control unit EL325
- Hobby number: 6420500008
- compatible with: EL300
Light control unit EL410
- Hobby number: 6420500010
- compatible with: EL345
Light control unit EL505
- Hobby number: 6420500014
- compatible with: EL497 and EL443
Monochrome LCD display
- Dimensions: 68 x 48 mm
- with backlight
| Type 12 V distribution | Parallel switching relay activated by D+ signal | Charging B1 via diode and polyswitch | PCB |
|---|---|---|---|
| EL537 | yes | permanent | 7750V1 |
| EL537OP | no | permanent | 7750V1 |
| EL565 | yes | permanent | 7784V3 |
| EL624 | yes | permanent | 7847 |
| EL626 | yes | permanent | 7847 |
| EL654 | yes | permanent | 7948 |
| EL654OLB1 | no | no | 7948 |
| EL654OP | no | permanent | 7948 |
| EL747 | no | via relay | 8080 |
| EL747V1 | no | no | 8219 |
| EL728 | yes | permanent | 8012V2 |
| EL728OP | no | permanent | 8012V2 |
| EL768 | no | via relay | 8125 |
| EL768OLB1 | no | no | 8125 |
| EL769 | no | via relay | 8080 |
| EL769V1 | no | no | 8219 |
Downloads for former Toptron products
Are you looking for an operating manual, technical documentation or other materials for an existing Toptron product?
In the downloads area you will find the available documents for products and systems of the former Toptron brand.
Frequently asked questions about electronics support
Which electronics support do I need?
As an end customer, please contact your local dealer in the event of a malfunction. Dealers can use the direct Nordelettronica support at service@nordelettronica.it.
Please contact the manufacturer of your recreational vehicle and their customer service.
For repair enquiries, please contact the authorised external service partner Brokatec directly.
Please visit the respective spare parts, downloads or FAQ section.