Electronics support for former Nordelettronica and Toptron products
Support, repairs and spare parts for existing electronic products
The electronics support from AL-KO VT provides help with products from the former Nordelettronica and Toptron brands. This includes contacts for technical questions and repairs, as well as information on spare parts, warranty and technical documentation.
Select the appropriate support area for your product.
Overview of electronics support
- Support for products of the former Nordelettronica brand
- Support and repair options for products of the former Toptron brand
- Contacts for dealers and end customers
- Information on warranty and repairs
- Spare parts for selected former Toptron products
- Technical documentation and downloads
- FAQs on former Toptron products
Support for former Nordelettronica products
Do you need support for an existing Nordelettronica product? Different support channels are available for dealers and end customers.
Nordelettronica support for dealers
Dealers have access to direct technical support.
Email: service@nordelettronica.it
This contact option is intended exclusively for dealers.
Nordelettronica support for end customers
If a fault occurs with a Nordelettronica product, please check the user manual first. The cause may be resolved by correct operation or adjustment of the product.
If the fault persists, please contact your local dealer. For end customers, this is the first point of contact for technical support.
Also check whether the product is still within the warranty period and whether the fault is covered under warranty.
What information is required for a service request?
To ensure your enquiry can be processed as quickly as possible, please have the following information ready:
- Description of the fault
- Product code of the device
- Batch number of the device
- Telephone number in case of queries
Warranty requests for Nordelettronica products
A dedicated form is available for warranty requests. The warranty form is intended exclusively for dealers.
The completed form must be sent by email. Other means of submission may delay the processing of your warranty request.
Important note on warranty: Modifications to the device or repairs carried out by unauthorised persons may void the warranty.
Repairs outside warranty
For devices sent in for repair that do not fall under warranty, a separate repair form is available.
The form must be completed in full and enclosed with the product being sent for repair.
Support for former Toptron products
Information is still available for products of the former Toptron brand on support, repairs, spare parts and technical documentation. Which support channel is appropriate mainly depends on whether your product is still within the warranty period.
Repairs within the warranty period
Repairs during the warranty period are handled exclusively by the manufacturer of the recreational vehicle and its customer service.
If your Toptron product is still within the warranty period, please contact the manufacturer of your recreational vehicle directly.
Repairs outside the warranty period
For older product generations beyond the warranty period, professional repair is still available. Repairs are carried out by an authorised external service partner.
Authorised service partner for repairs outside warranty
Brokatec
Contact: Heinz-Peter Kamp
Expert for motorhome electronics
Phone: +49 (0) 2304 50858
Email: info@brokatec.de
For enquiries regarding products outside the warranty period, please contact Brokatec directly.
Repairs and billing take place directly between the customer and the service partner. The service partner acts independently and not on behalf of the manufacturer.
Spare parts for former Toptron products
Spare parts and replacement components are still available for selected products of the former Toptron brand.
In the spare parts section you will find information about available components and their allocation to existing products.
Equipment and distribution for former Toptron products
For existing Toptron systems, information on equipment and distribution units is also available. These help to identify installed components and systems:
Switch mode power supply module for EL204
- Electronics in aluminium mounting bracket
Lighting control EL325
- Hobby No.: 6420500008
- compatible with: EL300
Lighting control EL410
- Hobby No.: 6420500010
- compatible with: EL345
Lighting control EL505
- Hobby No.: 6420500014
- compatible with: EL497 and EL443
Monochrome LCD display
- Dimensions: 68 x 48 mm
- with backlight
| Type 12 V distribution | Parallel switching relay controlled via D+ signal | Charging B1 via diode and polyswitch | PCB |
|---|---|---|---|
| EL537 | yes | permanent | 7750V1 |
| EL537OP | no | permanent | 7750V1 |
| EL565 | yes | permanent | 7784V3 |
| EL624 | yes | permanent | 7847 |
| EL626 | yes | permanent | 7847 |
| EL654 | yes | permanent | 7948 |
| EL654OLB1 | no | no | 7948 |
| EL654OP | no | permanent | 7948 |
| EL747 | no | via relay | 8080 |
| EL747V1 | no | no | 8219 |
| EL728 | yes | permanent | 8012V2 |
| EL728OP | no | permanent | 8012V2 |
| EL768 | no | via relay | 8125 |
| EL768OLB1 | no | no | 8125 |
| EL769 | no | via relay | 8080 |
| EL769V1 | no | no | 8219 |
Downloads for former Toptron products
Are you looking for a user manual, technical documentation or further materials for an existing Toptron product?
The download area contains all available documents for products and systems of the former Toptron brand.
Frequently asked questions about electronics support
Which electronics support do I need?
As an end customer, please contact your local dealer first in the event of a fault. Dealers can contact Nordelettronica support directly at service@nordelettronica.it.
Please contact the manufacturer of your recreational vehicle and its customer service department.
For repair enquiries, please contact the authorised external service partner Brokatec directly.
Go to the relevant spare parts, downloads or FAQ area.